Professional Waitering – Certificate in Delivering Passionate Service

Description

ORIENTATION

• Using Mobile Apps
• On Demand Live Session
• Typsy Australia Portal

PROFESSIONAL WAITERING

• Introduction to Professional Waitering
• The Restaurant
• Basic Etiquette for Waiters/Waitresses
• Knowledge of Other Departments
• The Menu
• Service Equipment
• Briefing & Debriefing
• Preparations for Service
• Food Service
• Beverage Service
• Breakfasts
• The Cover
• Taking an Order
• Check/Payment
• Professional Waitering Best Practices

SUPPLEMENTARY KNOWLEDGE FOR PROFESSIONAL WAITERS

• Non Alcoholic Beverages
• Food Preparation Basic Concepts
• Sauces
• Soups
• Cheeses
• Sales Orientations
• After Closing
• Banquets
• Flaming
• Special Food Services

THE ART OF EFFECTIVE COMMUNICATION

• What is Communication?
• How to Communicate Effectively
• Communicate Effectively & Speak with Impact on the Phone
• What is Non Verbal Communication
• Verbal and Nonverbal Communication
• Types of Non -Verbal Communication
• Concise Communication
• Clear Communication
• Listening Skills
• Creating Positive Relationships
• Collaborative Problem Solving
• Workplace Communication Skills
• 05-PERSONALITY DEVELOPMENT
• Identifying Personality Types
• Social & Corporate Etiquette
• Facing Challenges
• Professional Grooming
• Work Life Balance

SOFT SKILLS REQUIRED IN THE HOSPITALITY INDUSTRY

• What Are Top Soft Skills?
• Self confidence
• Time Management
• Team Work
• Stress Management
• Work Ethic
• How to Apologize the Right Way the First Time
• Empathy
• Communication Skills to Have Engaging EMPATHETIC Conversations
• Customer Service Skills
• Leadership
• Top 10 Leadership Theories
• 10 Things You MUST Improve Everyday To Get Whatever You Want